Richard Bryant
About Richard Bryant
Richard Bryant is a Customer Success Manager with extensive experience in the travel technology sector. He has held various roles at Travelport and Sabre Corporation, demonstrating a strong understanding of the travel industry and effective communication skills.
Current Role at Travelport
Richard Bryant serves as a Customer Success Manager at Travelport, a position he has held since 2023. In this role, he focuses on ensuring client satisfaction and success by leveraging his extensive background in the travel technology sector. His responsibilities include managing customer relationships and addressing their needs to enhance their experience with Travelport's services.
Previous Experience at Sabre Corporation
Before joining Travelport, Richard worked at Sabre Corporation as an Account Director for Strategic Airline Accounts from 2021 to 2023. His role involved managing key accounts and developing strategies to enhance client engagement and satisfaction. This position allowed him to deepen his expertise in the airline sector within the travel technology industry.
Career History at Travelport
Richard Bryant has a long history with Travelport, having held multiple roles over the years. He worked as a Senior Manager in Technical Services from 2008 to 2009, and later as a Senior Manager in Professional Services from 2004 to 2008. His experience also includes positions such as Sales Support Manager and Account Manager, demonstrating his versatility and commitment to the company.
Educational Background
Richard studied at the Institute of Certified Travel Agents, where he completed the Travel Management Program and achieved the Certified Travel Counselor (CTC) designation from 1990 to 1991. He also attended Fresno City College, focusing on the Travel Agent Training Program. His educational background provides a solid foundation for his career in the travel industry.
Industry Knowledge and Skills
Richard possesses extensive knowledge of multiple Global Distribution Systems (GDS), which is vital for managing travel technology and operations. He has a strong understanding of the travel industry from various perspectives, including Travel Management Companies (TMC), corporate clients, third-party providers, and suppliers. His ability to bridge technical and operational subjects with non-technical audiences enhances his effectiveness in customer success roles.