Toby Bartlett
About Toby Bartlett
Toby Bartlett is the Manager of the Technical Services Desk at Travelport, where he has worked since 2008. He has extensive experience in technical support and operations management, having held various roles within Travelport and Galileo UK over several decades.
Work at Travelport
Toby Bartlett has been employed at Travelport since 2008, currently holding the position of Manager Technical Services Desk. In this role, he oversees a team responsible for managing the operations of a data center that supports critical systems for major airlines and global distribution systems. His responsibilities include incident management during significant impacts, ensuring efficient operations, and coordinating with various teams to resolve issues. Prior to his current role, he served in multiple technical support positions at Travelport, including Senior Technical Support Analyst and Technical Support Manager.
Previous Experience at Galileo UK
Before joining Travelport, Toby Bartlett worked at Galileo UK from 1990 to 1994. He began as a Sales Support Assistant for one year in Maidenhead, Berkshire, and then transitioned to a Customer Information Office/Help Desk role for three years. This early experience provided him with foundational knowledge in customer support and sales processes within the travel industry.
Education and Expertise
Toby Bartlett studied at Maidenhead College of Higher Education, where he completed a course in Travel Agency, achieving a qualification in Travel and Tourism from 1988 to 1989. He also attended Slough College, where he studied Hotel and Catering Management, earning a qualification in Hotel and Catering Institutional Management from 1986 to 1987. His educational background supports his extensive career in the travel and technical services sectors.
Technical Skills and Responsibilities
In his current role, Toby Bartlett is responsible for managing TPF systems, MVS, and various open-systems environments, including Windows and UNIX servers. He works closely with Travelport support staff, applications groups, and infrastructure teams to ensure seamless operations within the data center. His technical expertise is crucial for maintaining high availability and performance of critical systems.