Vaneet Swanni
About Vaneet Swanni
Vaneet Swanni is an Airline Operational Account Manager at Travelport, where he has worked for 17 years. He has held various roles within the company, including Hybrid Desk Supervisor and API Support Analyst, and has experience in managing operational accounts and supporting sales through product demonstrations.
Current Role as Airline Operational Account Manager
Vaneet Swanni currently serves as an Airline Operational Account Manager at Travelport, a position he has held since 2007. Based in Langley, United Kingdom, he has accumulated 17 years of experience in this role. His responsibilities include coordinating the implementation and activation of distribution products and services for airline customers throughout Europe. He acts as a key liaison between the company and its airline clients, ensuring that their operational needs are met effectively.
Previous Experience at Travelport
Prior to his current role, Vaneet Swanni worked at Travelport in various capacities. From 2010 to 2013, he held the positions of Hybrid Desk Supervisor and Premium Customer Service Team Leader. In these roles, he supported the sales of new products and services by providing live demonstrations of Travelport's Global Distribution Systems (GDS) functionality. He also ensured that agency-facing teams understood the Airline Full Content Addendum, enabling them to effectively sell its benefits.
Role as API Support Analyst – EMEA
Vaneet Swanni served as an API Support Analyst for the EMEA region at Travelport from 2013 to 2015. In this role, he was responsible for providing technical support related to API services. His work involved maintaining records of customer contracts and account management activities within the designated Customer Relationship Management (CRM) system, ensuring accurate documentation and follow-up on service issues.
Experience at COMPUTERCALL UK LIMITED
Before joining Travelport, Vaneet Swanni worked at COMPUTERCALL UK LIMITED as a UK Helpdesk Shift Leader from 2005 to 2007. In this position, he was the first point of escalation for unresolved queries, demonstrating his capability in operational account management. He took ownership of service issues, ensuring that customer concerns were addressed efficiently and effectively.
Skills in Operational Account Management
Vaneet Swanni possesses strong skills in operational account management, particularly in the airline industry. His experience includes coordinating product implementations and managing customer accounts. He is adept at providing support for sales initiatives and ensuring that teams are well-informed about product offerings. His ability to handle escalated service issues reflects his commitment to customer satisfaction and operational excellence.