Ellie Hearn
About Ellie Hearn
Ellie Hearn is a Loss Prevention Support Specialist at URBN in London, England, where she has worked since 2021. She has a background in logistics and supply chain management and has held various managerial roles in retail prior to her current position.
Work at URBN
Ellie Hearn has served as a Loss Prevention Support Specialist at URBN, which encompasses brands such as Urban Outfitters, Anthropologie Group, Free People, and Nuuly, since 2021. Based in London, England, she is responsible for providing monthly reports on loss prevention activities and incidents. Her role involves collaboration with construction teams to establish Electronic Article Surveillance (EAS) requirements and costings for new store builds. Additionally, she handles inquiries from law enforcement regarding alarm responses and information requests, ensuring compliance with legal standards.
Education and Expertise
Ellie Hearn holds an Advanced Diploma Level 5 in Logistics, Materials, and Supply Chain Management, which she obtained in 2020 after an 11-month study at CPD. Prior to this, she studied Early Childhood Education and Teaching at the Australian College QED, earning a Diploma in 2008. Her educational background equips her with skills relevant to loss prevention and supply chain management, enhancing her effectiveness in her current role.
Professional Background
Before her current position at URBN, Ellie Hearn worked as a Department Manager at Urban Outfitters from 2017 to 2021 in Guildford, United Kingdom. Her career also includes a five-year tenure as a Sales Manager for Menswear at River Island from 2012 to 2017. Earlier in her career, she served as a Room Leader for two-year-olds at Toad Hall Nursery Group for 11 months in 2011-2012. This diverse experience in retail and management has contributed to her expertise in loss prevention.
Key Responsibilities
In her role as Loss Prevention Support Specialist, Ellie Hearn manages various responsibilities that include coding and processing loss prevention invoices, providing in-store support during stocktake preparation, and collating health and safety documentation to identify trends for escalation. She also monitors employee discount card usage and store open/close times, controls the asset register for physical security equipment, and acts as the gatekeeper for loss prevention policies, ensuring alignment with US standards while adapting to local legislation.
Training and Awareness Initiatives
Ellie Hearn plays a significant role in loss prevention training and awareness at URBN. She produces materials for loss prevention awareness and is responsible for training store teams on current policies. Her efforts help ensure that all staff are informed about loss prevention practices and procedures, contributing to a safer retail environment.