David J.
About David J.
David J. is an experienced Store Manager currently working at Wickes in Gloucestershire, England. He has a background in music education and a proven track record of improving store profitability and customer satisfaction across various retail positions.
Work at Wickes
David J. has been serving as the Store Manager at Wickes since 2019. In this role, he has successfully reversed a budget deficit and returned the store to profitability within his first year. He has achieved a 20% increase in Customer Satisfaction (CSAT) year to date by leading one of the highest performing stores in online fulfilment. His responsibilities include overall Profit and Loss (P&L) accountability, facilities and cost control, health and safety management, and strategic store development.
Education and Expertise
David J. studied at Farnborough College of Technology, where he earned a Diploma in Music Technology from 2006 to 2008. He furthered his education at the University of Surrey, obtaining a Foundation Degree in Music Production from 2008 to 2010. Since 2021, he has been studying at OSS Retail, enhancing his expertise in retail management.
Background
Prior to his current position at Wickes, David J. held various roles in retail management. He worked as a Trading Manager at B&Q in Bristol from 2015 to 2016, and as a Store Manager at Southern Co-op from 2018 to 2019. His experience also includes roles at Morrisons, Co-op, Sainsbury's, and Asda, where he developed a strong foundation in store operations and customer service.
Achievements
David J. has been recognized for his contributions to customer experience and operational efficiency. He is a member of a company-wide cross-functional strategic focus group aimed at improving Customer Experience (CX) and Voice of Customer (VOC) scores. He has sustained improvements across all Key Performance Indicators (KPIs), delivering results that exceeded EBITDA expectations, showcasing his ability to drive performance in retail settings.
Career Progression
David J. has a diverse career trajectory in retail management, beginning as a Section Leader at Asda from 2007 to 2011. He progressed to roles such as Team Manager at Co-op, Deputy Store Manager at Sainsbury's, and Store Manager at Southern Co-op. His experience spans various locations, including Bristol, Gloucester, and Horley, demonstrating his adaptability and leadership in different retail environments.