Dean Bryan
About Dean Bryan
Dean Bryan serves as the Operations Manager at Wickes, where he has worked since 2016. He has held various roles within the company, including Acting Store Manager and Stock Supervisor, and has a background in customer service and management.
Work at Wickes
Dean Bryan has been serving as Operations Manager at Wickes since 2016, accumulating eight years of experience in this role. His responsibilities include coaching and developing colleagues to ensure the store team operates effectively. He is part of a five-person management team that oversees a high-profile store. Prior to his current position, he held various roles within Wickes, including Acting Store Manager for two months in 2020, Stock Supervisor for seven months in 2016, and Key Holder for two years from 2014 to 2016. His career at Wickes began as a Customer Service Assistant, a position he held for four years from 2010 to 2014.
Education and Expertise
Dean Bryan studied at Banbury and Bicester College from 2000 to 2004, completing a four-year program. He also attended North Oxfordshire Academy from 1995 to 2000, where he spent five years. His educational background has contributed to his expertise in operations management within the retail sector.
Background
Dean Bryan's career at Wickes began in 2009 as a Kitchen and Bathroom Assistant, a role he held for three months. He then transitioned to Customer Service Assistant, where he worked for four years. His progression through various positions at Wickes has provided him with a comprehensive understanding of store operations and customer service.
Achievements
In his role as Operations Manager, Dean Bryan has established a network of colleagues, including fellow Operations Managers and Store Managers from other locations. He utilizes various performance assessment tools, such as audits, director visits, colleague annual reviews, mystery shopper feedback, and customer feedback, to monitor and enhance store performance.