James Ellis
About James Ellis
James Ellis serves as the Service Delivery Team Leader for Installation Apprenticeships at Wickes, leveraging his extensive background in retail and customer service. He has successfully opened new retail stores internationally and has a strong ability to analyze performance metrics to enhance team effectiveness.
Work at Wickes
James Ellis has been employed at Wickes since 2020, serving as the Service Delivery Team Leader for the Installation Apprenticeship program. In this role, he focuses on overseeing service delivery and ensuring that installation processes meet company standards. His responsibilities include managing team performance and enhancing customer service quality.
Experience in Retail Management
James Ellis has a robust background in the retail industry, with significant experience in customer service and leadership roles. Prior to his current position at Wickes, he worked at Tesco for eight years, where he held various managerial positions. His experience includes opening new retail stores in international markets, specifically in France and Saudi Arabia.
Skills in Performance Analysis
James Ellis possesses skills in creating and analyzing Key Performance Indicator (KPI) reports. He utilizes these reports to drive team performance and improve business outcomes. His analytical abilities contribute to effective decision-making and operational efficiency within his team.
Previous Roles at Tesco
At Tesco, James Ellis held the position of Department Manager from 2012 to 2020, where he was responsible for managing departmental operations. He also served as a Shift Lead from 2018 to 2020 in Rothwell, Northamptonshire, where he oversaw daily store activities and staff management.
Education Background
James Ellis studied at Greenock. His educational background has equipped him with foundational knowledge that supports his career in retail management and customer service.