Julie Gould
About Julie Gould
Julie Gould is an Operations Manager at Wickes, where she has worked since 2016. She has extensive experience in retail management, having held various positions at Wickes and Focus DIY, contributing to improvements in customer satisfaction and operational efficiency.
Work at Wickes
Julie Gould has held various positions at Wickes since 2012. She began her career there as a Customer Assistant for three months in Worthing. Following this role, she worked as a FLT Operator from 2012 to 2013. From 2013 to 2015, she served as Merchandise Supervisor, where she contributed to retail initiatives that enhanced customer satisfaction. In 2015, she briefly acted as Merchandise Manager for three months before becoming Deputy Manager until 2016. Since then, she has been the Operations Manager at Wickes in Bognor Regis for eight years.
Education and Expertise
Julie Gould has pursued education in retail and tourism. She completed a Retail Apprenticeship at Wickes, achieving a BTEC Level 2 in 2012. Prior to that, she studied Travel & Tourism at Chichester College, where she earned an AVCE from 2001 to 2002. Her foundational education includes GCSEs obtained at Littlehampton Community School from 1996 to 2001. This educational background supports her expertise in retail operations and management.
Background in Retail Management
Before her tenure at Wickes, Julie Gould worked at Focus DIY from 2004 to 2011. She began as a Sales Assistant and progressed to Team Leader/Duty Manager over four years in Rustington. Additionally, she worked as a Sales Administrator for the kitchen showroom at Covers Timber and Builders Merchants for three months in 2011. This diverse experience in retail management has equipped her with valuable skills in team leadership and customer service.
Achievements in Operational Efficiency
Julie Gould has made significant contributions to operational efficiency at Wickes. She developed a comprehensive internal audit process that improved operational compliance and reduced discrepancies. Additionally, she played a key role in enhancing cashiering processes, leading to a reduction in transaction times. Her implementation of effective planogram strategies optimized product placement and increased sales efficiency, demonstrating her impact on store performance.