Karen Larking
About Karen Larking
Karen Larking serves as the Head of Customer Relations at Wickes, where she leads a team focused on complaint management and performance improvement. With over three decades of experience at Santander UK in various managerial roles, she has developed a strong background in customer relations and operational strategy.
Current Role at Wickes
Karen Larking serves as the Head of Customer Relations at Wickes, a position she has held since 2017. In this role, she leads the Customer Relations team, focusing on maintaining high motivation and performance levels. She emphasizes the importance of development plans and adherence to company behaviors. Her leadership is aimed at enhancing customer satisfaction and ensuring effective complaint management.
Previous Experience at Santander UK
Karen Larking has extensive experience with Santander UK, where she worked for 30 years. Her roles included Senior Manager for Quality, Risk and Control, Operational Lead for PPI, and Head of FOS Operations. She was responsible for overseeing operations and implementing quality control measures. Her tenure at Santander UK provided her with a strong foundation in customer relations and complaint management.
Complaint Management Strategy Development
At Wickes, Karen Larking developed and delivered a long-term complaint strategy and vision. This initiative aimed to enhance the company's approach to handling customer complaints, ensuring that the processes are efficient and customer-focused. Her strategic vision is integral to improving customer relations and fostering positive interactions.
Education Background
Karen Larking studied at Denbigh School from 1980 to 1986. This educational background laid the groundwork for her career in customer relations and operational management. Her formative years at Denbigh School contributed to her professional development and skill set.
Leadership and Performance Improvement
In her current role, Karen Larking challenges business partners to drive performance improvement. She develops proactive relationships that support complaint management strategies. Her focus on leadership and performance enhancement is crucial for the success of the Customer Relations team at Wickes.