Kyle Allen
About Kyle Allen
Kyle Allen is a Service Delivery Manager at Wickes, where he has worked since 2021 in Northampton, England. He has over a decade of experience at Wickes, having previously held roles as a Capacity Planning Analyst and Customer Service Team Manager.
Work at Wickes
Kyle Allen has been serving as the Service Delivery Manager at Wickes since 2021. In this role, he is responsible for overseeing service delivery operations and ensuring that customer service standards are met. Prior to this position, he worked as a Capacity Planning Analyst at Wickes from 2018 to 2021, where he focused on optimizing resource allocation and forecasting demand. His career at Wickes began in 2010 when he took on the role of Customer Service Team Manager, a position he held for eight years. Throughout his tenure at Wickes, he has gained extensive experience in service management and customer relations.
Background
Kyle Allen has spent a significant portion of his career at Wickes, a leading home improvement retailer in the UK. His journey began in 2010 when he joined the company as a Customer Service Team Manager, where he developed his skills in team leadership and customer engagement. After eight years in that role, he transitioned to the position of Capacity Planning Analyst, contributing to the company's operational efficiency from 2018 to 2021. In 2021, he advanced to the role of Service Delivery Manager, further enhancing his expertise in service delivery and management.
Education and Expertise
While specific educational details are not provided, Kyle Allen's professional experience at Wickes indicates a strong foundation in service management and operational planning. His roles have required skills in capacity planning, customer service management, and team leadership. This expertise has been developed over more than a decade of service in various capacities within the company.
Career Progression
Kyle Allen's career at Wickes reflects a clear trajectory of growth and increased responsibility. Starting as a Customer Service Team Manager in 2010, he built a strong foundation in customer service operations. His promotion to Capacity Planning Analyst in 2018 allowed him to focus on strategic planning and resource management. In 2021, he took on the role of Service Delivery Manager, where he continues to apply his knowledge and experience to enhance service delivery processes.