Michael Groves
About Michael Groves
Michael Groves is an Operations Manager at Wickes in Bracknell, England, where he has worked since 2020. He has a diverse background in operations, sales, and customer service, with previous roles at YESSS Electrical, Tesco, and Electric Center.
Current Role at Wickes
Michael Groves has served as the Operations Manager at Wickes since 2020. He is based in Bracknell, England, United Kingdom. In this role, he oversees various operational aspects of the business, ensuring efficiency and effectiveness in the company's operations. His experience in this position spans four years.
Previous Experience at YESSS Electrical
Before joining Wickes in 2020, Michael worked at YESSS Electrical as an Internal Sales representative from 2018 to 2020. His responsibilities included managing sales processes and providing customer support, contributing to the company's sales goals during his two-year tenure.
Earlier Role at Wickes
Michael previously held the position of Operations Manager at Wickes from 2016 to 2018 in Bognor Regis. During this two-year period, he was responsible for managing operations and improving processes within the store, gaining valuable experience that he later applied in his current role.
Career Background in Customer Service
Michael Groves has extensive experience in customer service roles. He worked as a Customer Delivery Agent at Tesco from 2014 to 2016 and as a Customer Service Manager at Electric Center from 2008 to 2014. These positions helped him develop strong customer interaction skills and operational knowledge.
Educational Background in Engineering
Michael studied Engineering at Matthew Arnold from 1994 to 1999, where he achieved an NVQ. This educational background provided him with foundational knowledge and skills applicable to his career in operations and management.