Michael Jones
About Michael Jones
Michael Jones is an Operations Manager at Wickes, with a background in retail management spanning over a decade. He has a strong focus on colleague engagement, customer service, and supports diversity initiatives within the company.
Work at Wickes
Michael Jones has held multiple positions at Wickes, showcasing a progressive career within the company. He began as a Duty Manager in Birkenhead from 2010 to 2017, where he developed foundational retail management skills. He then served as Operations Manager in Liverpool from 2017 to 2019, before transitioning to the role of DIFM Operations Manager in Aintree from 2019 to 2021. Since 2021, he has been working as Operations Manager in Preston. His responsibilities include enhancing colleague engagement and customer service, along with involvement in charity activities.
Education and Expertise
Michael Jones attended Wirral Grammar School for Boys from 2002 to 2010, where he studied English Language, Information Technology, and Psychology, achieving A-Levels. His educational background complements his extensive experience in Kitchen and Bathroom Sales Management, contributing to his retail expertise. This combination of education and practical experience supports his operational management capabilities at Wickes.
Background
Prior to his career at Wickes, Michael Jones worked as a Bartender at Ye Olde Red Lion in West Cheshire from 2007 to 2017. This decade-long experience in the hospitality industry provided him with valuable customer service skills. His transition from hospitality to retail management reflects his adaptability and commitment to enhancing customer experiences.
Achievements
In his current role at Wickes, Michael Jones actively supports the Diversity and Inclusion Agenda as a member of the LGBT+ Network. His focus on colleague engagement and customer service has contributed to a positive workplace culture. Additionally, his involvement in charity activities reflects his commitment to community engagement and corporate social responsibility.