Neil Reynolds
About Neil Reynolds
Neil Reynolds serves as a Shift Manager at Wickes, where he has worked for 30 years. He also holds the position of Installations Customer Service Account Manager, contributing to the company's operations in Northampton, England.
Work at Wickes
Neil Reynolds has been employed at Wickes since 1994, holding the position of Shift Manager. His extensive tenure of 30 years in this role highlights his commitment to the company. In addition to his responsibilities as Shift Manager, he also serves as the Installations Customer Service Account Manager, where he focuses on customer service related to installations.
Current Role and Responsibilities
In his current role as Shift Manager at Wickes, Neil Reynolds oversees daily operations and staff management. He ensures that the shift runs smoothly and efficiently, addressing any issues that arise during operations. His dual role as Installations Customer Service Account Manager involves managing customer inquiries and ensuring satisfaction with installation services.
Experience in Customer Service
Neil Reynolds has significant experience in customer service, particularly in the context of home improvement and installations. His role as Installations Customer Service Account Manager requires him to engage directly with customers, resolving issues and providing support throughout the installation process. This experience contributes to his effectiveness in managing customer expectations.
Location and Work Environment
Neil Reynolds works in Northampton, England, within the Wickes retail environment. His long-standing position at the company reflects his adaptability and understanding of the local market. The work environment at Wickes emphasizes customer service and operational efficiency, aligning with his roles in the organization.