Richard King
About Richard King
Richard King serves as the Head of Customer Service at Wickes, a position he has held since 2015. He has extensive experience in customer service management, having previously worked in various roles at notable companies such as John Lewis and Virgin Media.
Current Role at Wickes
Richard King serves as the Head of Customer Service at Wickes, a position he has held since 2015. He is based in Watford, United Kingdom. In this role, he oversees customer service operations, ensuring that customer needs are met effectively and efficiently. His leadership contributes to the overall customer experience at Wickes.
Experience at Ascensos
Since 2020, Richard King has also been working at Ascensos as the Business Unit Director for Wickes. In this capacity, he plays a key role in managing customer service strategies and operations, further enhancing the service quality provided to Wickes customers.
Previous Positions at John Lewis
Richard King worked at John Lewis from 2005 to 2010, where he held two significant roles. He was the Development Manager for John Lewis Direct from 2005 to 2007, followed by the position of Operation Manager for Customer Service at John Lewis Direct from 2007 to 2010. His experience at John Lewis provided him with a strong foundation in customer service management.
Leadership at Dwell Retail Ltd and Dreams
Richard King served as the Head of Customer Experience at Dwell Retail Ltd for nine months in 2011-2012. He then transitioned to Dreams, where he held the position of Head of Customer Service from 2012 to 2015. In these roles, he focused on enhancing customer satisfaction and service delivery.
Role at Virgin Media
Before his tenure at Dwell Retail Ltd, Richard King worked at Virgin Media as an Outsource Manager from 2010 to 2011. In this role, he managed outsourced customer service operations, which contributed to his extensive experience in the customer service sector.