Rosie Harding
About Rosie Harding
Rosie Harding is the DIFM Operations Manager at Wickes, where she has worked since 2020. She has extensive experience in retail management, having held various positions at B&Q and Wickes over the past decade.
Current Role at Wickes
Rosie Harding serves as the DIFM Operations Manager at Wickes, a position she has held since 2020. Based in Maidstone, England, she has focused on enhancing operational efficiency and customer satisfaction within the DIFM (Do It For Me) segment. Her role involves overseeing the performance of design consultants and advisors, ensuring they meet sales targets while delivering high-quality customer service.
Previous Experience at Wickes
Prior to her current role, Rosie Harding worked at Wickes in various capacities. She was the Store Manager from 2017 to 2020 in Royal Tunbridge Wells, where she managed store operations and staff. Additionally, she served as Operations Manager for 7 months in 2016, also in Royal Tunbridge Wells. Her experience at Wickes has contributed to her expertise in retail management and operations.
Experience at B&Q
Rosie Harding has a significant background with B&Q, where she held multiple roles. She worked as Showroom Manager from 2015 to 2016 in Tonbridge and previously from 2013 to 2014 in Strood. Additionally, she began her career at B&Q as a Customer Advisor from 2011 to 2013 in Tunbridge Wells. These roles helped her develop skills in colleague engagement and retail commerciality.
Education and Training
Rosie Harding attended Mascalls School from 2002 to 2007, completing her secondary education. This foundational education provided her with the skills necessary to pursue a career in retail management and operations.
Skills and Expertise
Rosie Harding possesses expertise in multichannel customer satisfaction strategies. She demonstrates a strong focus on leading teams to achieve sales targets and enhance customer service. Her skills in colleague engagement contribute to effective team dynamics and operational success.