Sharon Platt
About Sharon Platt
Sharon Platt is a Customer Service Administrator at Wickes in Northampton, England, where she has worked since 2021. She has extensive experience in customer service and operational roles, having previously worked at Iceland Foods and Exela Technologies in various capacities over nearly two decades.
Work at Wickes
Sharon Platt has been employed at Wickes as a Customer Service Administrator since 2021. Her role involves managing customer inquiries and ensuring a high level of service is maintained. Based in Northampton, England, she has contributed to the company's customer service operations for three years. Her responsibilities include aligning with client service level agreements (SLAs) and managing multiple tasks across various departments.
Previous Employment Experience
Prior to her current position, Sharon Platt worked at Iceland Foods as a Cashier from 2003 to 2005. She then joined Exela Technologies, where she held several roles. From 2005 to 2008, she served as a Campaign Handler at Dataforce. Following this, she worked as a Typesetter and Print Operative from 2008 to 2018, and later as a Risk Control and Self Assessment Coordinator from 2018 to 2021. Her diverse experience at Exela Technologies spanned over 15 years.
Education and Expertise
Sharon Platt studied Business and Administration at Intec Business Colleges, where she achieved NVQ Level 3 from 2017 to 2018. She also attended Kingsthorpe Community College. In addition to her formal education, she has completed training courses in Work Ethics, Emotional Intelligence in the Workplace, and People Management, enhancing her skills relevant to her roles in customer service and administration.
Knowledge of GDPR Regulations
Sharon Platt maintains up-to-date knowledge of GDPR regulations, which is essential for her role as a Customer Service Administrator. This knowledge ensures compliance with data protection laws and helps safeguard customer information. Her understanding of these regulations supports her ability to manage customer inquiries effectively while adhering to legal standards.
Skills and Competencies
Sharon Platt demonstrates strong time management skills, enabling her to align with client SLAs while handling multiple tasks across different departments. Her experience providing cover and support to various operational departments highlights her flexibility and adaptability in a dynamic work environment. These competencies contribute to her effectiveness in customer service and administrative roles.