Stephen Rodrigues
About Stephen Rodrigues
Stephen Rodrigues serves as the Operations Manager at Wickes in Watford, Hertfordshire, where he has worked since 2014. He provides technical advice to customers, enhances store profitability, and demonstrates strong leadership and customer service skills.
Work at Wickes
Stephen Rodrigues has served as Operations Manager at Wickes since 2014, marking a decade of service in Watford, Hertfordshire, United Kingdom. In this role, he provides technical advice to customers, aiming to enhance sales and improve store profitability. He also represents his region in the Business Improvement Group, participating in meetings at the Wickes Support Centre with board members. His commitment to customer service is reflected in his consistent performance, scoring 100% on mystery shops.
Previous Experience at Harrow Audio Limited
Before joining Wickes, Stephen Rodrigues worked at Harrow Audio Limited as a Sales Associate for 23 years, from 1991 to 2014. His extensive experience in sales contributed to his understanding of customer needs and service excellence, which he has carried into his current role at Wickes.
Education and Expertise
Stephen Rodrigues studied at Haydon School, where he completed his GCSEs and A-Levels in subjects including English, Literature, Maths, Economics, and Government & Politics. He holds several qualifications in operational safety, including Pivot Steer, Reach and Counterbalance Forklift operations, Banksman, and First Aid at work. His educational background and certifications support his operational management and customer service roles.
Training and Mentorship
In his capacity as Operations Manager, Stephen Rodrigues trains, mentors, and supervises colleagues to ensure operational efficiency and an excellent customer experience. He also line manages Kitchen and Bathroom Designers, focusing on maximizing sales within these departments. His leadership role emphasizes the importance of teamwork and skill development among staff.
Health and Safety Responsibilities
Stephen Rodrigues conducts regular checks on fire-fighting equipment and performs Health & Safety audits as part of his responsibilities at Wickes. These activities are essential for maintaining a safe working environment for both employees and customers, highlighting his commitment to operational safety.