Vince Dooley
About Vince Dooley
Vince Dooley is a Kitchen and Bathroom Assistant at Wickes, where he has worked since 2012. He has extensive experience in product management and customer service, having held various roles at BT and Concert Communications.
Current Role at Wickes
Vince Dooley has been working as a Kitchen and Bathroom Assistant at Wickes since 2012. In this role, he focuses on enhancing customer experiences in the kitchen and bathroom sectors. He collaborates closely with Design Consultants to improve customer understanding of the sales and installation processes. His responsibilities include managing customer appointments and handling various administrative tasks, which helps optimize the interaction time between Design Consultants and customers.
Previous Experience at BT
Vince Dooley has extensive experience at BT, where he held several positions over the years. He served as a Senior Customer Service Manager from 1995 to 1998, focusing on customer service operations. He transitioned to the role of Senior Product Manager from 2008 to 2011, where he contributed to product strategy and development. Following this, he worked as a Senior Deal Architect from 2011 to 2012, where he was involved in deal structuring and management. Earlier in his career, he was a CQC Consultant from 1986 to 1988 and seconded to consultants for one month in 1989.
Experience at Concert Communications
Vince Dooley worked as a Product Manager at Concert Communications from 2000 to 2002. During his tenure, he was responsible for overseeing product development and management in the United States. This role allowed him to gain valuable insights into product strategies and market needs within the telecommunications sector.
Sales Lead Generation Skills
In his current role and previous positions, Vince Dooley plays a key role in generating high-quality sales leads. He effectively communicates product features and benefits, which aids in driving customer interest and engagement. His ability to articulate the value of products contributes to the overall sales strategy and customer satisfaction.