Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is a Sr. Service Manager at Wipro with over 16 years of experience in human resource and data management environments.
Current Title and Role at Wipro
Gaurav Sharma is currently positioned as a Senior Service Manager at Wipro, a role he has held since 2022. Based in Noida, Uttar Pradesh, India, Sharma brings extensive expertise in service management, implementing, testing, training, auditing, and transition processes. His role involves overseeing the service management processes and ensuring that the services provided meet the required standards and client expectations.
Previous Experience at Wipro
Before becoming a Senior Service Manager, Gaurav Sharma worked at Wipro as a Lead Analyst from 2019 to 2022. During his tenure in this role, he focused on providing analytical support in human resource management and data management environments. His efforts contributed to the company's operational efficiency and capabilities in managing confidential and proprietary information.
Experience at Conduent
Gaurav Sharma's professional journey includes a significant period at Conduent, where he served as an Associate Process Consultant from 2016 to 2019. In this capacity, he specialized in transitioning and managing various processes within the company, contributing to the streamlining and auditing of operational tasks.
Background in Customer Service and Operations
Gaurav Sharma has held several roles in the customer service field. His early career includes positions such as Customer Service Associate at HCL BPO Service Ltd and Customer Care Executive at Aegis Communications. These roles laid the groundwork for his understanding of client relations and service operations. Additionally, Sharma also worked as a Benefits Operations Administrator at Aon Hewitt from 2010 to 2012, further diversifying his experience in operational support.
Educational Background and Specialization
Gaurav Sharma holds two Master of Business Administration (MBA) degrees from NIMS, specializing in Human Resources Management and Services, as well as Operations Research, from 2010 to 2013. He also earned a Bachelor of Arts (B.A.) in English from Vinoba Bhave University, graduating in 2007. His foundational education was completed at BNS DAV Public School, where he studied Maths and Science. This extensive educational background has provided Sharma with a strong foundation in business management and operational processes.