Tracy Ongg
About Tracy Ongg
Tracy Ongg is a Quality Assurance Specialist currently employed at Zurich Financial Services Australia since 2021. She has extensive experience in the insurance industry, having previously worked as a Claims Advisor at QBE Insurance and WFI Insurance, as well as a Technical Motor Claims Advisor at Zurich Financial Services Australia.
Work at Zurich Australia
Tracy Ongg has been employed at Zurich Financial Services Australia since 2021, serving as a Quality Assurance Specialist. In this role, she focuses on ensuring that the company's processes meet established quality standards. Prior to her current position, she worked at Zurich for eight years as a Technical Motor Claims Advisor, from 2013 to 2021. This experience provided her with extensive knowledge in claims processing and customer service within the insurance sector.
Previous Experience in Insurance
Before joining Zurich Financial Services, Tracy Ongg worked at QBE Insurance as a Claims Advisor from 2008 to 2011 in Brisbane, Australia. This role involved managing claims and providing support to clients. Following her tenure at QBE, she worked at WFI Insurance as a Claims Advisor for one year in 2011 to 2012. These positions contributed to her expertise in claims management and customer relations in the insurance industry.
Education and Expertise
While specific educational details are not provided, Tracy Ongg's professional trajectory indicates a strong foundation in insurance and claims management. Her roles at various insurance companies suggest a focus on quality assurance, technical claims processing, and customer service. This expertise is further demonstrated by her long-term commitment to the insurance industry.
Career Timeline
Tracy Ongg's career in the insurance industry spans over a decade. She began her journey at QBE Insurance in 2008, where she worked for three years. After a year at WFI Insurance, she returned to Zurich Financial Services in 2013, where she remained until 2021 as a Technical Motor Claims Advisor. In 2021, she transitioned to her current role as a Quality Assurance Specialist, marking a significant evolution in her career.