arrivia
Arrivia is the largest stand-alone travel loyalty provider in the world, offering a comprehensive travel privileges booking platform and diverse loyalty solutions for over 25 years.
Company Overview
Arrivia is the largest stand-alone travel loyalty provider in the world, with over 25 years of experience in powering travel loyalty and rewards programs. Serving iconic brands like American Express, USAA, and Marriott Vacation Club, Arrivia offers a broad range of services and tools designed to help businesses generate new revenue, incentivize sales, and market personalized offers. With ten offices around the world, including locations in the United States, India, Mexico, Australia, the United Kingdom, Portugal, and the Philippines, Arrivia stands as a global leader in travel loyalty solutions.
Travel Privileges Booking Platform
Arrivia's travel privileges booking platform offers comprehensive options including cruise, air, hotel, car rental, resort, and activities choices. The platform features a vast inventory with 30,000 worldwide cruise itineraries, partnerships with 700 global airlines, over 1 million worldwide hotels and vacation homes, and 30,000 global car rental pick-up locations. Additionally, it includes over 200,000 curated resorts and hotels from major suppliers and 150,000 unique experiences and tours by trusted partners. The platform is designed to integrate seamlessly with existing systems and loyalty currency configurations, offering exclusive pricing for affinity groups and flexible redemption options.
Client Solutions and Services
Arrivia provides a wide array of tools and services aimed at enhancing customer loyalty and generating new revenue streams for businesses. These include packaged incentives such as travel loyalty rewards, vacation gift cards, and sales incentives. Arrivia offers a white-label, customizable, and turnkey travel portal and technology platform that empowers brands to present a seamless travel booking experience for their customers. Additionally, Arrivia's in-house marketing team creates personalized marketing campaigns based on customer data to ensure targeted and effective communication.
Customer Support and Engagement
Arrivia places a strong emphasis on customer support and engagement, fielding over 3.5 million queries per year through channels such as online chat, SMS text, email, and phone. Their customer service team, which speaks 22 languages and supports more than 43 currencies, offers around-the-clock support for millions of members. This dedication to customer service ensures a seamless and satisfactory experience for users interacting with Arrivia's travel solutions.
Global Presence and Partnerships
With ten offices globally, Arrivia maintains a robust presence in key markets around the world including the United States, India, Mexico, Australia, the United Kingdom, Portugal, and the Philippines. This extensive network enables Arrivia to support a diverse range of businesses and customer needs. Additionally, Arrivia partners with leading global airlines, accommodations, and tour providers, ensuring a wide selection of travel options and exclusive offers for their clients. These partnerships strengthen Arrivia’s ability to deliver comprehensive and high-quality travel solutions to its customers.