Rachel Ridgwell
About Rachel Ridgwell
Title and Role
Rachel Ridgwell holds the position of Customer Experience L&D Lead. In this role, she focuses on enhancing learning and development initiatives to improve customer interactions and satisfaction. Her work emphasizes the creation of effective training materials and processes to ensure a high-quality customer experience.
Productivity Improvements Using Clueso
Rachel Ridgwell has notably improved the productivity of product help guides and Standard Operating Procedures (SOPs) creation by over 50% through the use of Clueso. Her implementation of this tool has streamlined the workflow, enabling the team to produce materials more efficiently.
Effective Use of AI in Training Materials
Rachel Ridgwell finds the AI-powered voiceovers and script generation functionalities of Clueso particularly effective. These features play a significant role in accelerating the production process of training and help guides, contributing to overall enhanced productivity and efficiency.